Category : Admin / Secretarial / Office Support

Work Type : Permanent / Full Time

Location : Singapore

• Work Life Balance
• Dynamic working environment
• Well established company

Our client, a leading, well-established hospitality group, is seeking a dynamic, hard-working, and presentable customer relations representative to play a vital role in enhancing customer satisfaction and elevating employee morale.
  
You would be based on site and manage daily operations.
  
Their duties include:

• Addressing customer concerns
• Resolving disputes
• Reception work
• New client management
• Liaising with various departments to provide timely solutions
• Responding to phone calls, emails, and chat messages from customers
• Updating customer profiles
• Documenting interactions to keep track of progress
• Acting as a liaison between the company and its customers
• Providing helpful solutions to customer needs.

Qualifications and Experience:

• Education: Business Course
• Experience: 2-5 years of front office experience
• Must be based in Singapore already
• Willing to be proactive and multitask
• Knowledge and skills:
• Secretarial skills
• MS Office/computer skills
• Customer service skills
• Office management skills